DRAPER, Utah, Aug. 27, 2026 (GLOBE NEWSWIRE) — BambooHR®, the leading People Intelligence Platform for small and mid-sized businesses, today announced BambooHR Expert Services, an expansion of its software model that moves the company from powering HR work to doing it alongside customers.
“The hardest part of HR usually isn’t the doing, it’s the deciding. And right now, that’s harder than ever — work is changing, HR’s role is changing, the tools are changing,” said Tara Martell, Chief Customer Officer. “Our customers don’t need another report sitting in their inbox. They need someone who knows their business and their account, who can help them think through the decision and then help them put it into action. That’s why we built our new HR services offering.”
What Expert Services Includes
With BambooHR Expert Services, customers work directly with BambooHR’s in-house experts across three core areas, each tailored to their specific HR needs:
- HR Consulting gives customers a dedicated HR consultant and HRIS consultant who advise on the decision and configure the outcome in BambooHR. Engagements cover employee relations and leave of absence guidance, performance management and compensation planning, policy and handbook development, and org design, available as an ongoing partnership or a project-based HR Diagnostic.
- Managed Payroll gives customers a dedicated specialist who runs the full payroll cycle, from data preparation through tax filing and employee payments, inside the customer’s own account. Customers approve every run and keep full visibility. Available for US-based employees.
- Technical Services handles rare, high-stakes projects most HR teams do not run often enough to get fast at, including migrations off legacy systems, account clones and merges after an acquisition, general ledger reporting, and custom payroll reporting across 401(k), HSA/FSA, and workers’ compensation data.
Customers Keep Ownership
Across all three, the work happens inside the customer’s own BambooHR account rather than alongside it, and customers keep ownership of their people, policies, and decisions. No part of the employment relationship transfers to BambooHR, and customers do not enter a PEO (Professional Employer Organization) arrangement.
Why Now
The expansion follows the July introduction of Bamboo AI™, BambooHR’s embedded system of AI agents and intelligence. The BambooHR platform can now draft a policy, catch a payroll anomaly, or generate a report in seconds. Deciding whether that is the right call for a specific business, with specific people and a specific culture, is still a human judgment. As platforms take on more of the work, that judgment matters more, not less. Expert Services is built to address this shift.
“Most consultants can’t touch the system they’re advising on, so customers end up holding a strategy with no one to execute it,” Martell said. “Our experts are using BambooHR every day. There’s no ramp-up, and nothing gets handed back as homework.”
Availability
BambooHR Expert Services is available now, delivered by a team of HR consultants who average more than 10 years of HR experience and bring a range of professional certifications, advanced degrees, and firsthand BambooHR platform knowledge to the team. To learn more, visit https://www.bamboohr.com/exp/hr-services.
About BambooHR
BambooHR is a People Intelligence Platform that helps small and mid-sized businesses bring clarity to their workforce and act with confidence. As AI reshapes roles, workflows, and skill requirements, BambooHR enables organizations to understand what matters most and what to do next by unifying their people data into a complete, connected view. The platform brings together core HR, payroll, benefits administration, and talent management with embedded AI, insights, and workflows to simplify people operations and improve decision-making. With more than 30,000 customers in over 190 countries and over 3 million employee records, BambooHR helps leaders align their people, drive growth, increase efficiency, and stay compliant.
For more information, visit www.bamboohr.com.
Frequently Asked Questions
What is BambooHR Expert Services?
BambooHR Expert Services is a professional services offering in which BambooHR’s in-house HR experts do HR work alongside customers, spanning HR Consulting, Managed Payroll, and Technical Services. The work happens inside the customer’s own BambooHR account rather than in a separate system.
Do I have to switch to a PEO to get hands-on HR help from BambooHR?
No. BambooHR Expert Services is not a PEO (Professional Employer Organization) arrangement, and no part of the employment relationship transfers to BambooHR. Customers retain ownership of their people, policies, and decisions.
If Bamboo AI™ can already draft policies and catch payroll errors, why would a company need HR consultants?
Bamboo AI does the work: drafting a policy, catching a payroll anomaly, or generating a report in seconds. BambooHR Expert Services covers the judgment above that work: deciding whether a given call is right for a specific business, with specific people and a specific culture.
How is BambooHR Expert Services different from hiring an outside HR consultant?
Most outside consultants cannot access the HR system they are advising on, which leaves the customer to execute the strategy themselves. BambooHR Expert Services consultants use BambooHR daily and configure the outcome directly in the customer’s own account, so there is no ramp-up period and no work handed back as homework.
Media Contact bamboohr@methodcommunications.com
